Transfer and Follow-up of the Case

An applicant can change their representative or appoint a new representative. Changing representatives does not mean transfer of ownership of an applicant’s online account or guarantee of immediate access to all documents. First, the scope of work, application status, deadlines, and completeness of the available application record should be checked.

The case must be ongoing or there must be a specific matter to follow up. The new representative must be able to accept the representation after reviewing the conflict, contract and written authorization. In court or IRB cases, separate forms and rules may be required.

Professional fees are determined after reviewing the applicant’s circumstances, immigration history, number of family members, the complexity of the matter, and the scope of services required. To receive an assessment and fee information, please book a professional consultation. After the assessment, the services, professional fees, and payment terms will be confirmed in a written retainer agreement.

Government processing fees, biometrics, medical examinations, translations, credential assessments, courier charges, and other third-party costs are separate from professional fees unless the written agreement expressly states otherwise.

• Case number, UCI and submission receipt;
• Full version of the application and submitted documents;
• All IRCC/IRB/CBSA letters and deadlines;
• New Use of Representative form and cancellation of the previous representative, as the case may be;
• contract and correspondence of the previous representative;
• passport and identity documents;
• GCMS notes or ATIP request, if available or required.